I have been a regular and long-term customer for years now, continuing to order from them multiple times a month even as the quality and quantity rolled down hill, but yesterday was the final straw.

I noticed that the medium size pizza has visibly shrunk, just like thepersonal pan pizza's size also shrunk.

In the customer survey, I shared my feedback and contact details. Next day, they called me. They apologized and made excuses, eventuall, offering to send a complimentary pizza by 6 pm.

6 pm came and went, there was no pizza. When I contacted the person who made this promise, they started backpeddling saying they discussed the issue with their boss, and that it wasn't really their fault, begrudgingly promising again that the free pizza will be sent anyway, but not immediately.

It was close to 8 pm when the pizza arrived. By this point, I had called their hotline and complained, so maybe that was why they obliged.

Then the person who had promised the free pizza called again, apologizing profusely, saying the delay was due to a lack of drivers. This is BS, when usually I receive my pizzas in less than half an hour from the time of ordering during weekends when they get more orders.

So, the issue isn't just the decreasing quality of the product, but the poor customer service and gaslighting.

I'm now officially done with them.

Umm why would anyone buy Pizza Hut

Pizza Hit had gone downhill years ago.

Not this giving Delta Work

---

Vote with ur wallet sis!

Thanks for letting us know

Edited March 13Mar 13 by samsclubPRESENTSavam

was this you looking up the number for Pizza Hut's hotline?

you got your free pizza at the end, so what's the issue?

Europe when the promised pizza didn't arrive on time:

6 minutes ago, Pendulum said:

you got your free pizza at the end, so what's the issue?

The gaslighting, the nerve, I'm all McDonalds now

Eat ***** instead

Edit: pusy

Edited March 13Mar 13 by Johnny Jacobs

13 minutes ago, Pendulum said:

you got your free pizza at the end, so what's the issue?

they had to call several times for it though?

I think it's on you for buying "pizza" from those "pizza" places. Go to a local authentic Italian restaurant and try a real pizza for the first time or something..

This is why actual Italian pizza is the best

I thought Pizza Hut wasn't a thing anymore?

This is what the Delta Work podcast sounds like to me lmao

So glad Pizza Hut left my city

Pizza Hut is awful, I only eat Neapolitan pizza made with San Marzano

Horrible pizza

No toffee apple meltdown

Outsold by Dominoes

Horrible downsizing complaints while increasing consumer costs

What is there to STAN?

3 minutes ago, NEX said:

I think it's on you for buying "pizza" from those "pizza" places. Go to a local authentic Italian restaurant and try a real pizza for the first time or something..

This is probably going to be an unpopular opinion, but traditional italian pizzas are bland.

I don't mind them, but there's much more variety in the non-italian pizzas and they're tastier too.

I only order cheese penne from them anyways cuz their Pizza sucks. You deserve all of this for enjoying that mess of a food

And what now? Gonna support bigot Papa Johns and save them from bankruptcy?