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Introducing the new ATRL Help Desk

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ATRL Universe,

Thank you all for your patience while our Help Request (HR) system has been down. We know it’s been difficult to get help and have your concerns addressed during that time.

We’ve launched a new Help Desk to replace HR, with these ticket categories:

  • General Support: Get help with technical issues, account settings, username changes, thread merges or requests that don’t fit the other categories.

  • Warning: Questions about or appeals of a warning you’ve received.

  • Suspension/Bannings: Questions or appeals regarding your account suspension or ban.

  • Account Approvals: Approval requests for registered accounts still awaiting validation.

  • Member & Staff Concerns: Ongoing issues involving another member or concerns about staff conduct or how a situation was handled. Use the Report button for individual posts that break the rules.

Banned members and validating members can access the Help Desk. Guest submissions are currently unavailable, so you’ll need to sign in to open a ticket. We know many of you are waiting for account approval, and we’re working through a substantial backlog.

Explain your issue and include any relevant links or screenshots. Staff may take up to 72 hours to review your ticket, depending on ticket volume and complexity. If seven days pass with no action, you may resubmit it with [RE-SENT]added to the subject line.

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